Percepta

Compensation

Full Description

Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative working remotely from Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. Your focus will be on providing personalized support and solutions that enhance customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide tailored solutions to meet individual customer needs and resolve issues efficiently. - You will maintain detailed and accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will stay informed about company products, services, and policies to assist customers effectively. - You will handle escalated customer concerns with empathy and professionalism. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess excellent communication skills, both verbal and written. - You are proficient with customer service software and CRM systems. - You demonstrate strong problem-solving abilities and attention to detail. - You are comfortable working independently in a remote environment. Bonus Points If You Have: - Experience in concierge or hospitality customer service roles. - Familiarity with the Asheville, NC market and community. - Bilingual abilities or additional language skills. - Previous experience working in a remote customer service position. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work schedules to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and a cover letter detailing your relevant experience through our online application portal at www.percepta.com/careers.