Percepta

Compensation

Full Description

Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative working remotely from Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. Your focus will be on providing personalized support and solutions that enhance customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide tailored solutions to meet individual customer needs and resolve issues efficiently. - You will maintain detailed and accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will stay informed about company products, services, and policies to offer accurate information. - You will handle escalated customer concerns with empathy and professionalism. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer service software and CRM systems. - Ability to work independently in a remote setting while managing time effectively. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a concierge or hospitality customer service role. - Familiarity with multiple communication channels including social media. - Bilingual abilities or proficiency in a second language. - Previous experience working from home or in a virtual team environment. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work schedules to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and a cover letter detailing your relevant experience through our careers page at www.percepta.com/careers. We look forward to hearing from you!