Percepta

Compensation

Full Description

Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative based in Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. This remote position allows you to engage with customers directly, providing personalized support and solutions that enhance satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide personalized assistance to customers, addressing their needs and resolving issues efficiently. - You will maintain detailed and accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will stay informed about company products, services, and policies to offer accurate information. - You will handle escalated customer concerns with empathy and professionalism. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer service software and CRM systems. - Ability to multitask and manage time effectively in a remote work setting. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with the Asheville, NC market and community. - Bilingual abilities or additional language skills. - Previous experience in concierge or hospitality services. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work schedules to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and cover letter through our online application portal at www.percepta.com/careers. We look forward to hearing from you!