Percepta

Compensation

Full Description

Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative based in Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. This remote position allows you to engage with customers directly, providing personalized support and solutions that enhance satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide personalized assistance to customers, addressing their needs and resolving issues efficiently. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will stay informed about company products, services, and policies to offer accurate information. - You will handle escalated customer concerns with empathy and professionalism. - You will contribute to a positive team environment by sharing knowledge and supporting colleagues. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Ability to work independently in a remote setting with excellent time management. - Proficiency with customer service software and CRM systems. - Problem-solving skills and a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a concierge or hospitality customer service role. - Familiarity with the Asheville, NC market and community. - Bilingual abilities or multilingual skills. - Previous experience in a remote work environment. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work schedules to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values your contributions. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for Percepta. We look forward to hearing from you!