Percepta

Compensation

Full Description

Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative working from home in Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. This position focuses on providing personalized support and solutions to customers, ensuring their needs are met with professionalism and care. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, or chat. - You will provide personalized assistance to resolve customer issues and enhance their overall experience. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer satisfaction and suggest process enhancements. - You will stay informed about company products, services, and policies to provide accurate information. - You will handle escalated customer concerns with empathy and effective problem-solving skills. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using customer service software and CRM systems. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience working in a concierge or hospitality customer service role. - Familiarity with the Asheville, NC market and community. - Bilingual skills or proficiency in multiple languages. - Previous experience in a work-from-home customer service position. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer flexible work schedules to support work-life balance. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive company culture that values diversity. - We offer the convenience and comfort of working from home. Ready to Apply? Submit your resume and cover letter through our online application portal at www.percepta.com/careers. We look forward to welcoming you to our team!