Percepta

Compensation

Full Description

Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative based in Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. This remote position allows you to engage with customers directly, providing personalized support and solutions that enhance satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide personalized assistance to resolve customer issues and answer questions. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer satisfaction and share feedback with management. - You will maintain up-to-date knowledge of company products, services, and policies. - You will handle escalated customer concerns with empathy and efficiency. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently in a remote setting while managing time effectively. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a concierge or hospitality customer service role. - Familiarity with multiple communication channels including social media. - Bilingual abilities or proficiency in a second language. - Previous experience working from home in a remote customer service position. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work schedules to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values your contributions. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and a cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!