Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across diverse markets. With a strong commitment to innovation and employee growth, Percepta fosters a collaborative and inclusive work environment where every team member plays a vital role in customer satisfaction. Role Overview: As a Bilingual French Customer Service Representative, you will be the voice of Percepta, providing outstanding support to French-speaking customers. Your role is essential in creating positive interactions and resolving inquiries efficiently while working remotely from the Allen Park, MI area. What You'll Do: - You will handle inbound customer inquiries in both French and English with professionalism and empathy. - You will resolve customer issues promptly, ensuring a high level of satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service processes. - You will maintain up-to-date knowledge of products, services, and policies. - You will meet or exceed performance metrics and quality standards. - You will participate in ongoing training and development opportunities. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable working remotely and managing your time effectively. - You have proficiency with customer service software and basic computer skills. Bonus Points If You Have: - Experience in a remote customer service role. - Knowledge of CRM systems such as Salesforce. - Previous experience in the telecommunications or technology sectors. - Additional language skills beyond French and English. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive company culture focused on employee well-being. Ready to Apply? To join our team as a Bilingual French Customer Service Representative, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!