Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Representative Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and employee growth, Percepta fosters a supportive and dynamic remote work environment that empowers its team members to excel. Role Overview: As a Bilingual French Customer Service Representative, you will play a crucial role in delivering outstanding support to French-speaking customers. Your ability to communicate effectively and resolve issues will help enhance customer satisfaction and loyalty. What You'll Do: - You will handle inbound customer inquiries in both French and English with professionalism and empathy. - You will resolve customer issues efficiently while maintaining a positive and helpful attitude. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and management to improve service processes. - You will stay informed about product updates and company policies to provide accurate information. - You will meet or exceed performance metrics related to quality, productivity, and customer satisfaction. - You will participate in ongoing training and development opportunities to enhance your skills. What You Bring: - You bring at least 2 years of customer service experience, preferably in a bilingual role. - You have fluency in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital communication tools. - You have the ability to work independently in a remote setting while managing your time effectively. Bonus Points If You Have: - Experience in the telecommunications or technology sectors. - Additional language skills beyond French and English. - Previous experience working in a fully remote customer service role. - Familiarity with performance metrics and quality assurance processes. What We Offer: - We offer a fully remote work environment that supports work-life balance. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive team culture with regular virtual engagement activities. Ready to Apply? Submit your resume and cover letter through our online application portal at Percepta Careers. We look forward to welcoming you to our team!