Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and employee growth, Percepta fosters a supportive and dynamic remote work environment that empowers its team members to excel. Role Overview: As a Bilingual French Customer Service Representative, you will play a crucial role in providing outstanding support to French-speaking customers. Your ability to communicate effectively and resolve issues will help enhance customer satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries in both French and English. - You will troubleshoot and resolve customer issues with empathy and efficiency. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and management to improve service processes. - You will maintain up-to-date knowledge of products, services, and policies. - You will handle escalated calls and provide solutions to complex problems. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You are fluent in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital communication tools. - You have the ability to work independently in a remote setting while managing time effectively. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of the Allen Park, MI market or similar customer demographics. - Additional language skills beyond French and English. - Familiarity with Percepta’s industry sectors or products. What We Offer: - We offer a fully remote work opportunity with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development and career advancement opportunities. - We offer a supportive team culture focused on collaboration and growth. Ready to Apply? To join our team at Percepta as a Bilingual French Customer Service Representative, please submit your resume and a cover letter highlighting your relevant experience through our careers page or via email at careers@percepta.com. We look forward to hearing from you!