Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and employee growth, Percepta fosters a supportive and dynamic remote work environment that empowers its team members to excel. Role Overview: As a Bilingual French Customer Service Representative, you will play a crucial role in providing outstanding support to French-speaking customers. Your efforts will help create positive interactions and resolve inquiries efficiently, contributing to Percepta's reputation for excellence. What You'll Do: - You will handle inbound customer inquiries in both French and English with professionalism and empathy. - You will resolve customer issues promptly while maintaining high satisfaction levels. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and management to improve service processes. - You will stay informed about product updates and company policies to provide accurate information. - You will manage multiple communication channels including phone, email, and chat. - You will contribute to a positive team environment by sharing feedback and best practices. What You Bring: - You bring at least 2 years of customer service experience, preferably in a bilingual role. - You have fluency in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital communication tools. - You demonstrate adaptability and the ability to work independently in a remote setting. Bonus Points If You Have: - Experience in the telecommunications or technology sectors. - Knowledge of additional languages beyond French and English. - Previous remote work experience. - Familiarity with quality assurance and customer satisfaction metrics. What We Offer: - We offer a fully remote work opportunity with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer ongoing training and professional development programs. - We offer a supportive and inclusive company culture focused on employee well-being. Ready to Apply? To join our team at Percepta, please submit your resume and a cover letter highlighting your bilingual customer service experience through our online application portal. We look forward to hearing from you!