Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across diverse markets. With a commitment to innovation and employee satisfaction, Percepta fosters a collaborative and inclusive remote work environment that empowers its team members to thrive. Role Overview: As a Bilingual French Customer Service Representative, you will play a crucial role in providing outstanding support to French-speaking customers. Your ability to communicate effectively and resolve issues will help enhance customer satisfaction and loyalty. What You'll Do: - You will handle inbound customer inquiries in both French and English with professionalism and empathy. - You will resolve customer issues efficiently while maintaining a positive customer experience. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and management to improve service processes. - You will stay informed about product updates and company policies to provide accurate information. - You will meet or exceed performance metrics related to quality, productivity, and customer satisfaction. - You will participate in ongoing training and development opportunities to enhance your skills. What You Bring: - You bring at least 2 years of customer service experience, preferably in a bilingual role. - You have fluency in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other digital communication tools. - You have the ability to work independently in a remote setting while managing your time effectively. Bonus Points If You Have: - Experience working in a fully remote customer service environment. - Knowledge of the Allen Park, MI market or similar customer demographics. - Additional language skills beyond French and English. - Previous experience in the telecommunications or technology sectors. What We Offer: - We offer a fully remote work arrangement to support work-life balance. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday benefits. - We offer opportunities for career growth and professional development. Ready to Apply? Submit your resume and a cover letter highlighting your bilingual customer service experience to our careers portal at www.percepta.com/careers. We look forward to hearing from you!