Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Case Manager Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. We pride ourselves on delivering award-winning services that enhance every stage of the customer journey. With a strong commitment to employee growth and a supportive remote work environment, Percepta fosters a culture where your success is our priority. Role Overview: As a Bilingual French Customer Service Case Manager, you will play a crucial role in managing and resolving customer inquiries and issues with professionalism and empathy. Working fully remote from Melbourne, FL, you will be the voice of Percepta, ensuring customer satisfaction and loyalty through effective communication and problem-solving. What You'll Do: - You will manage customer cases from initiation to resolution, ensuring timely and accurate responses. - You will communicate fluently in both French and English to assist a diverse customer base. - You will collaborate with internal teams to resolve complex issues and improve service delivery. - You will document all customer interactions and case details accurately in the system. - You will identify opportunities to enhance the customer experience and provide feedback to management. - You will maintain up-to-date knowledge of products, services, and company policies. - You will handle escalated customer concerns with professionalism and tact. - You will contribute to team goals and participate in ongoing training and development. What You Bring: - You have at least 2 years of experience in customer service or case management roles. - You are fluent in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with customer service software and CRM systems. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience in the automotive or mobility industry. - Additional language skills beyond French and English. - Familiarity with data analysis or reporting tools. - Previous experience working in a fully remote customer service role. What We Offer: - We offer a fully remote work setup to support work-life balance. - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive company culture. - We offer ongoing training and development programs. Ready to Apply? To join our team as a Bilingual French Customer Service Case Manager, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!