Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Case Manager Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. We pride ourselves on delivering award-winning services that enhance every stage of the customer journey. With a strong commitment to employee growth and a supportive remote work environment, Percepta fosters a culture where your success is our priority. Role Overview: As a Bilingual French Customer Service Case Manager, you will play a crucial role in managing and resolving customer inquiries and issues with professionalism and empathy. Working fully remote from Melbourne, FL, you will be the voice of Percepta, ensuring customer satisfaction and loyalty through effective communication and problem-solving. What You'll Do: - You will manage customer cases from initiation to resolution, ensuring timely and accurate responses. - You will communicate fluently in both French and English to assist a diverse customer base. - You will collaborate with internal teams to resolve complex customer issues. - You will document all customer interactions and case details accurately in the system. - You will identify opportunities to improve customer experience and provide feedback to management. - You will maintain up-to-date knowledge of products, services, and company policies. - You will handle escalated customer concerns with professionalism and tact. - You will contribute to team goals and participate in training sessions to enhance your skills. What You Bring: - Minimum of 2 years experience in customer service or case management roles. - Fluency in both French and English, with excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Proficiency with customer service software and CRM systems. - Ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience in the automotive or mobility industry. - Knowledge of additional languages. - Previous remote work experience. - Strong interpersonal skills and a customer-centric mindset. What We Offer: - We offer a fully remote work setup to support work-life balance. - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our dynamic team at Percepta, please submit your resume and cover letter through our careers page or email us directly at careers@percepta.com. We look forward to hearing from you!