Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Case Manager Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. We pride ourselves on delivering award-winning services that enhance every stage of the customer journey. Our team is dedicated to fostering a supportive and growth-oriented environment for all employees. Role Overview: As a Bilingual French Customer Service Case Manager, you will play a crucial role in managing customer inquiries and resolving issues efficiently while providing exceptional service in both French and English. This fully remote position based in Melbourne, FL, offers the opportunity to be part of a dynamic team that values your contributions and supports your professional development. What You'll Do: - You will manage and resolve customer service cases with professionalism and empathy. - You will communicate effectively in both French and English to assist customers. - You will document case details accurately and maintain up-to-date records. - You will collaborate with internal teams to ensure timely resolution of customer issues. - You will identify opportunities to improve customer satisfaction and service processes. - You will handle complex customer inquiries and escalate when necessary. - You will participate in training sessions to enhance your skills and knowledge. - You will contribute to a positive team environment by sharing insights and feedback. What You Bring: - You have at least 2 years of experience in customer service or case management. - You are fluent in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable working in a remote environment with self-motivation and discipline. - You have proficiency in using customer service software and CRM systems. Bonus Points If You Have: - Experience in the automotive or mobility industry. - Additional language skills beyond French and English. - Previous remote work experience. - Knowledge of quality assurance and customer satisfaction metrics. What We Offer: - We offer a fully remote work setup to support work-life balance. - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for career growth and professional development. - We offer a collaborative and inclusive company culture. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our team as a Bilingual French Customer Service Case Manager, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!