Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Case Manager Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. We pride ourselves on delivering award-winning services that enhance every stage of the customer journey. With a strong commitment to employee growth and a supportive remote work environment, Percepta fosters a culture where your success is our priority. Role Overview: As a Bilingual French Customer Service Case Manager, you will play a crucial role in managing and resolving customer inquiries and issues with professionalism and empathy. Working fully remote from Melbourne, FL, you will be the voice of Percepta, ensuring customer satisfaction and loyalty through effective communication and problem-solving. What You'll Do: - You will manage customer cases from initiation to resolution, ensuring timely and accurate responses. - You will communicate fluently in both French and English to assist a diverse customer base. - You will collaborate with internal teams to resolve complex customer issues. - You will document all customer interactions and case details accurately in the system. - You will identify opportunities to improve customer experience and provide feedback to management. - You will maintain up-to-date knowledge of products, services, and policies. - You will handle escalated cases with professionalism and a solution-oriented approach. - You will contribute to team goals and participate in training sessions to enhance your skills. What You Bring: - You have at least 2 years of experience in customer service or case management roles. - You are fluent in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with customer service software and CRM systems. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience in the automotive or mobility industry. - Knowledge of additional languages beyond French and English. - Previous remote work experience. - Strong interpersonal skills and a customer-centric mindset. What We Offer: - We offer a fully remote work setup to support work-life balance. - We offer competitive salary and comprehensive benefits packages. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture that values diversity. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our dynamic team at Percepta, please submit your resume and cover letter through our careers page or email them directly to our recruitment team. We look forward to hearing from you!