Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Case Manager Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. We pride ourselves on delivering award-winning services that enhance every stage of the customer journey. With a commitment to innovation and employee growth, Percepta fosters a supportive and dynamic work environment. Role Overview: As a Bilingual French Customer Service Case Manager, you will play a crucial role in managing customer inquiries and resolving complex cases with professionalism and empathy. Working fully remote from Melbourne, FL, you will be the voice of Percepta, ensuring customer satisfaction and loyalty through effective communication and problem-solving. What You'll Do: - You will manage and resolve customer service cases in both French and English, ensuring timely and accurate responses. - You will collaborate with internal teams to address customer issues and provide comprehensive solutions. - You will document case details and maintain accurate records in the customer service database. - You will identify trends and escalate recurring issues to improve service quality. - You will provide feedback to management on customer concerns and potential process improvements. - You will maintain a high level of professionalism and empathy in all customer interactions. - You will meet or exceed performance metrics related to case resolution and customer satisfaction. What You Bring: - You have at least 2 years of experience in customer service or case management, preferably in a bilingual role. - You are fluent in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with customer service software and Microsoft Office applications. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience in the automotive or mobility industry. - Knowledge of CRM systems such as Salesforce. - Additional language skills beyond French and English. - Previous remote work experience. What We Offer: - We offer a fully remote work opportunity with flexible scheduling. - We offer competitive compensation and comprehensive benefits packages. - We offer ongoing training and professional development programs. - We offer a supportive team culture that values diversity and inclusion. - We offer opportunities for career advancement within a growing company. Ready to Apply? To join our team as a Bilingual French Customer Service Case Manager, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!