Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Case Manager Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. We pride ourselves on delivering award-winning services that enhance every stage of the customer journey. With a commitment to innovation and employee growth, Percepta fosters a supportive and dynamic work environment. Role Overview: As a Bilingual French Customer Service Case Manager, you will play a crucial role in managing customer inquiries and resolving complex cases with professionalism and empathy. Working fully remote from Melbourne, FL, you will be the voice of Percepta, ensuring customer satisfaction and loyalty through effective communication and problem-solving. What You'll Do: - You will manage and resolve customer service cases in both French and English, ensuring timely and accurate responses. - You will collaborate with internal teams to address customer issues and provide comprehensive solutions. - You will document case details and maintain accurate records in the customer service database. - You will identify trends and escalate recurring issues to improve service quality. - You will provide feedback to management on customer concerns and potential process improvements. - You will maintain a high level of professionalism and empathy in all customer interactions. - You will participate in training sessions to stay updated on product knowledge and service protocols. What You Bring: - You bring at least 2 years of experience in customer service or case management, preferably in a bilingual role. - You have fluency in both French and English, with excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are proficient with customer service software and Microsoft Office applications. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience in the automotive or mobility industry. - Knowledge of CRM systems such as Salesforce. - Additional language skills beyond French and English. - Previous remote work experience. What We Offer: - We offer a fully remote work setup to support work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and recognition initiatives. Ready to Apply? Submit your resume and cover letter through our online application portal at Percepta Careers. Join us and be part of a company that values your growth and success.