Percepta

Compensation

Full Description

Job Title: Bilingual French Customer Service Case Manager Company Overview: Percepta is a leading provider of customer experience solutions, specializing in the automotive and mobility sectors. We pride ourselves on delivering award-winning services that enhance every stage of the customer journey. With a strong commitment to employee growth and a supportive remote work environment, Percepta fosters a culture where your success is our priority. Role Overview: As a Bilingual French Customer Service Case Manager, you will play a crucial role in managing and resolving customer inquiries and issues with professionalism and empathy. Working fully remote from Melbourne, FL, you will be the voice of Percepta, ensuring customer satisfaction and loyalty through effective communication and problem-solving. What You'll Do: - You will manage customer cases from initiation to resolution, ensuring timely and accurate responses. - You will communicate fluently in both French and English to assist a diverse customer base. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will document all customer interactions and case details accurately in the CRM system. - You will identify opportunities to improve customer experience and provide feedback to management. - You will maintain up-to-date knowledge of products, services, and company policies. - You will handle multiple cases simultaneously while maintaining high-quality service standards. - You will contribute to team goals and participate in training sessions to enhance your skills. What You Bring: - Minimum of 2 years experience in customer service or case management roles. - Fluency in both French and English, with excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently in a remote environment with strong time management skills. Bonus Points If You Have: - Experience in the automotive or mobility industry. - Knowledge of customer service best practices and conflict resolution techniques. - Additional language skills beyond French and English. - Previous remote work experience. What We Offer: - We offer a fully remote work setup to support work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture that values diversity. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our dynamic team at Percepta, please submit your resume and a cover letter highlighting your bilingual skills and customer service experience through our online application portal. We look forward to hearing from you!