Peraton

Compensation

Full Description

Required Qualifications: • Bachelor’s degree with 8 years of experience or a Master's degree with 6 years of experience or a PhD with 3 years of experience. • Minimum of 3 years experience with training development and delivery. • Demonstrated ability to administer and maintain Learning Management Systems (LMS). • Experience using video editing, presentation, and e-learning authoring tools to create, update, and deploy customer focused and user-centric content. • Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical audiences and engage stakeholders at all levels. • Proven talent for designing and delivering impactful virtual training experiences that captivate and empower learners. • U.S. Citizenship required. • Current active TOP SECRET security clearance. Desired Qualifications: • Active TOP SECRET Clearance with SCI. • ITIL 4 Foundations Certification. • Knowledge of Software as a Service (SaaS) framework. Peraton is currently seeking to hire the following role: Customer Support Specialist with training development and delivery experience. Location: Tampa, FL Peraton is seeking a Customer Support Specialist to support our Integrated Realtime Information System (IRIS) platform users through comprehensive training delivery and technical assistance. In this role, you will: • Provide tier 1 technical support by performing incident triage, basic troubleshooting, and guiding users through problem resolution steps. • Design and deliver role-based training programs using adult learning principles and instructional design methodologies. • Conduct live virtual training sessions, workshops, and webinars tailored to varied user roles and skill levels. • Create and maintain interactive training materials, including e-learning modules, hands-on labs, video tutorials, and assessment tools. • Monitor and analyze user adoption metrics, training completion rates, and platform utilization statistics to support sustained platform usage. • Develop and implement user engagement initiatives to improve platform adoption, feature utilization, and user satisfaction. • Create, update, and maintain knowledge base articles, user guides, troubleshooting documentation, quick reference guides, cheat sheets, and standard operating procedures.