Peppa Pig World of Play

Compensation

Full Description

What you'll bring to the team As a Guest Experience (Operations) Lead, you’ll bring the energy and leadership needed to make every day at our attraction unforgettable. You’ll take charge to lead a guest-obsessed team and ensure operations run seamlessly from open to close. Whether it’s managing crowds, jumping into a host role, or coaching team members to shine, you’ll be right in the action—making sure every guest leaves with a smile. If you thrive in a playful, fast-paced environment and love leading by example, this is the role for you! ✨ Qualifications & Experience Key Responsibilities: ✨ Support daily Guest Experience operations to ensure every shift runs efficiently and guest focused. ✨ Motivate, coach, and inspire team members to deliver exceptional service with energy and positivity. ✨ Assign and monitor daily tasks for front-line team members, keeping operations seamless. ✨ Manage queues and guest flow safely during peak periods. ✨ Respond professionally and quickly to guest concerns, collaborating with other departments to create smooth resolutions. ✨ Uphold health, safety, and service standards across all operations. ✨ Assist with training, employee engagement, audits, and development projects. ✨ Lead by example on the floor, modeling fun, teamwork, and top-tier guest service every shift. Education & Experience: 🎓 High school diploma or GED required. 🎢 Minimum of six months in attractions, entertainment, hospitality, or customer service preferred. 💪 Previous experience leading a team, project, or assignment demonstrating strong leadership and accountability. 🌟 Positive, outgoing personality with a passion for guest experience and teamwork. ⚡ Flexible and adaptable — thrives in a fast-paced, ever-changing environment. 🗣️ Excellent in-person communication skills and a calm, professional approach to problem-solving. 💻 Comfortable using office software and technology to support daily operations and recordkeeping. 🤝 Reliable, trustworthy, and driven to deliver service that wows every guest. Benefits The Perks of the Magic ✨ 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best. 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments. 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions. 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs. 💰 401(k) Savings Plan: Build your future with our company-matched retirement program. 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs. 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement. Pay Range USD $15.00/Hr.