People Freight | Freight Forwarding Recruitment

Compensation

Full Description

Customer Success Manager - La Grange, Illinois | 3PL/Domestic Transport Hybrid WFH Schedule | $60,000 | Genuine Growth Opportunities Job Summary: As a Customer Success Manager you'll be responsible for managing and developing a portfolio of domestic freight accounts. The ideal candidate will have a strong background in logistics, excellent communication skills, and a proven track record of managing client relationships in the transportation industry. This is a hybrid position with the client’s offices based in La Grange, Illinois. Benefits: • Competitive salary of $60,000 per year • Remote work flexibility • Health, dental, and vision insurance. • 401(k) with company match. • Opportunities for professional development and growth within the company. Key Responsibilities: • Account Management: Manage and nurture relationships with existing clients to ensure satisfaction and retention. Act as the primary point of contact for all client inquiries and issues. • Business Development: Identify opportunities to expand business within existing accounts and pursue new business opportunities to grow the company’s market share. • Freight Coordination: Coordinate domestic freight shipments, including negotiating rates with carriers, scheduling pickups and deliveries, and ensuring timely and accurate delivery of goods. • Customer Service: Provide exceptional customer service by addressing client concerns, resolving issues, and ensuring smooth communication between clients and internal teams. • Reporting and Analysis: Monitor account performance, prepare regular reports on key metrics, and provide insights to management on account health and growth opportunities. • Compliance: Ensure all shipments comply with industry regulations and company policies. Stay updated on industry trends and regulations affecting domestic freight. Experience: • Minimum of 3 years of experience in domestic freight management, logistics, or a related field. • Strong understanding of domestic freight and transportation industry. • Excellent communication and interpersonal skills. • Ability to manage multiple accounts and prioritize tasks effectively. • Proficiency in using transportation management systems (TMS) and other logistics software. • Strong negotiation skills and the ability to build and maintain relationships with clients and carriers.