Pentera

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About the role: Hybrid - Burlington, MA (3 days in office) Dates - March 1, 2026 - October 31, 2026We are seeking a Post-Sales Operations Manager to join our Business Operations team on a temporary basis to cover maternity leave. This role focuses on optimizing the post-sale customer journey to drive adoption, retention, and operational excellence within the Customer Excellence organization.You’ll manage core processes, performance metrics, and systems, and partner closely with Customer Excellence leadership to support day-to-day operations and ongoing initiatives. This role offers hands-on experience in a fast-paced environment and the opportunity to make a meaningful impact during the coverage period.Roles & ResponsibilitiesPartner with the AVP of Customer Success to optimize post-sales processes that drive customer experience, value realization, and regional effectiveness.Own day-to-day Customer Success operations and collaborate cross-functionally to improve efficiency and consistency.Deliver data-driven insights to Post-Sales and company leadership by translating complex data into clear, actionable recommendations, while ensuring strong data hygiene and governance.Identify at-risk renewals and support CSM playbooks, escalation paths, and proactive risk mitigationBuild and maintain dashboards/KPIs that enable visibility into health, adoption, risk, and revenue performance. Serve as the subject matter expert for CS tech stack (CRM, adoption tools, support platforms, survey/feedback systems).Enable teams through clear processes, documentation, and tool alignment to improve CSM productivity