Pennant Services

Compensation

Full Description

Job Summary The Senior Director of IT Infrastructure leads the strategy, reliability, and modernization of the organization’s core technology platforms—including collaboration tools, unified communications, and network infrastructure. This role ensures secure, scalable systems while driving innovation and operational excellence. The ideal candidate is an experienced infrastructure leader skilled in end‑user technology, cloud transformation, and vendor management. Job Duties Lead strategy and operations for collaboration platforms, unified communications, infrastructure, and networking. Develop and coach IT managers and directors; foster a high‑performance culture. Oversee and optimize Active Directory, Microsoft 365, and related enterprise platforms. Manage telephony, faxing, badge access, printing, and associated vendors and SLAs. Ensure performance, stability, and scalability of all network infrastructure across sites. Advance cloud adoption, automation, and modernization initiatives. Partner with security and compliance teams to meet regulatory and performance standards. Manage budgets, vendor relationships, and contracts. Track KPIs to measure performance, availability, and user satisfaction. Serve as escalation point for critical infrastructure incidents. Stay current on emerging technologies to guide long‑term strategy. Qualifications Bachelor’s degree in IT or related field. 8+ years of progressive IT leadership experience. Expertise with Microsoft 365, Active Directory, and Azure. Experience with unified communications and access/print services. Strong understanding of LAN/WAN, internet connectivity, and network security. Proven success with modernization and cloud initiatives. Strong vendor management and budgeting skills. Excellent leadership and communication capabilities. ITIL or regulated‑environment experience a plus. Who You Are Relationship‑Driven: You enjoy connecting with people and guiding them to success. Patient & Persistent: You create “aha” moments through encouragement, clarity, and consistency. Collaborative: You’re the bridge between technical teams and operational users. Results‑Oriented: You’re energized by increased adoption, accurate tracking, and seeing data reflect lives impacted. About Pennant & Our Culture As part of The Pennant Group, our work is rooted in the CAPLICO core values — Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk‑Taking, Celebration, and Ownership. These values guide how we support our partners and build a culture of empathy, growth, and purpose. [pennantgroup.com] Additional Information We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k) plan with company match and various other benefits, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars. Location: Hybrid Nashville, TN #hybrid The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at http://www.pennantgroup.com. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.