Pennant Services

Compensation

Full Description

Job Summary The Manager of Managed Care Credentialing leads the team responsible for ensuring timely, accurate, and compliant credentialing across our Home Health, Hospice, Personal Care, and Senior Living organizations. This role serves as the key liaison between our Agencies/Communities and managed care plans, supporting contracting efforts and maintaining adherence to all credentialing standards. The ideal candidate has at least three years of credentialing management experience, strong organizational skills, and the ability to collaborate effectively with internal and external partners. Duties & Responsibilities Lead and manage the Managed Care Credentialing Team to ensure full compliance with policies, regulations, and accreditation standards. Serve as the main contact with managed care organizations to verify requirements, submission processes, and updates. Ensure accurate, timely completion and submission of all credentialing and re-credentialing applications. Coordinate with Legal, Licensing, Accounts Receivable, and Payor Admin to gather required documentation. Maintain a comprehensive database of credentialing documents. Professionally represent the organization to managed care plans and partners. Support special contracting projects as assigned. Perform additional job-related tasks as needed. Education, Experience & Skills Remote or in-office work at a Service Center. 3+ years managing credentialing staff or healthcare administration experience. Strong organizational skills, attention to detail, and professionalism. Ability to maintain strict confidentiality and demonstrate integrity. Strong written and verbal communication skills. Self-motivated, team-oriented, and able to follow through on delegated tasks. Strong problem-solving skills and accountability. Proficiency in MS Office (Excel, Word, Outlook, PowerPoint, SharePoint, Smartsheet) and Adobe PDF. Knowledge of credentialing practices, excellent time management, and ability to work independently. Alignment with Pennant’s core values and culture. Desired Qualifications Credentialing experience in Home Health, Hospice, Personal Care, or Senior Living. Knowledge of managed care health plans in Tennessee, Georgia, and Alabama. Who You Are Relationship‑Driven: You enjoy connecting with people and guiding them to success. Patient & Persistent: You create “aha” moments through encouragement, clarity, and consistency. Collaborative: You’re the bridge between technical teams and operational users. Results‑Oriented: You’re energized by increased adoption, accurate tracking, and seeing data reflect lives impacted. About Pennant & Our Culture As part of The Pennant Group, our work is rooted in the CAPLICO core values — Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk‑Taking, Celebration, and Ownership. These values guide how we support our partners and build a culture of empathy, growth, and purpose. [pennantgroup.com] Additional Information We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k) plan with company match and various other benefits, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars. Location: Remote or Hybrid in ID, UT, TN, or CT The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at http://www.pennantgroup.com. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.