Pennant Services

Compensation

Full Description

JOB SUMMARY We are seeking a detail-oriented and proactive Temporary IAM System Analyst to support our Identity and Access Management (IAM) operations. This entry-level role is ideal for candidates with foundational IT knowledge and some experience in IAM processes. The analyst will be responsible for conducting access audits, managing and resolving IAM-related ticket requests, and ensuring users have appropriate system access. The ideal candidate will be comfortable navigating ticketing systems (Zendesk experience preferred), collaborating with IT teams, and escalating complex issues to system administrators when necessary. JOB DUTIES Perform regular audits to verify user access across systems and ensure compliance with access policies. Own and manage the backlog of IAM-related ticket requests, ensuring timely resolution. Review and process access requests, modifications, and removals in accordance with established procedures. Escalate complex or high-impact issues to system administrators for further investigation. Utilize ticketing systems (preferably Zendesk) to track, manage, and document IAM activities. Collaborate with IT support teams to troubleshoot access-related issues. Maintain accurate records of access changes and audit findings. Assist in refining IAM workflows and documentation as needed. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. QUALIFICATIONS Basic understanding of IT systems and IAM principles. Experience with ticketing platforms (Zendesk preferred). Strong attention to detail and organizational skills. Ability to work independently and manage time effectively. Excellent communication and problem-solving skills. Familiarity with HIPPA standards. Location: Eastern Time Zone Remote Schedule: Monday–Friday, 7:00 AM – 1:00 PM Eastern Hours: 30 hours/week Duration: 3 Months Why Join Us At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact. What sets us apart: Empowered, autonomous leadership supported by centralized resources A work-life balance that supports personal well-being A culture built around our core values—CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership About Pennant Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed. Learn more at: www.pennantgroup.com Pennant Service Center 1675 E. Riverside Drive, Suite 150 Eagle, ID 83616 The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at http://www.pennantgroup.com. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.