Peerless Technology Services, Llc

Compensation

Full Description

Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical Support Specialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical Support Specialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We’ll Provide: • Pay range of $28-$38 per hour • Paid time off and paid sick time • Support/mentorship and a small team work environment • Opportunities for continued growth and learning What You’ll Do: • Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations • Troubleshoot and resolve problems related to hardware, software, networks, and security • Install, configure, and maintain various IT systems and applications • Respond to tickets in accordance with SLA guidelines and document all support activities • Assist with onsite and remote support for clients as needed • Contribute to the development of knowledge base articles and technical documentation • Participate in projects and new technology implementations Skills You’ll Need: • Valid license and reliable transportation to travel to client sites • Minimum 2 years IT industry experience in SMB environments - MSP experience preferred • Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration • Familiarity with networking concepts, firewalls, and VLANs • Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly • Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.) • Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder Nice to Have: • Experience with virtualization technologies (VMware, Hyper-V) • Experience with Microsoft Remote Desktop environments • Experience with ticketing systems (e.g., Autotask) • Knowledge of cybersecurity best practices Next Steps: • Quick apply with your resume here • Or • Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-S0GFI0GLX?u=1110981