Pear VC

Compensation

Full Description

Location: Remote Reports To: Executive Leadership Can you keep a complex services organization running flawlessly behind the scenes — ensuring revenue data is accurate, systems flow seamlessly, support teams hum efficiently, and no client falls through the cracks? We’re seeking a Senior Revenue & Client Operations Manager to own and optimize the systems that power NeuroNav’s full customer lifecycle — from Sales to Client Services to Finance. This high-accountability role focuses on maintaining HubSpot architecture, improving workflows, managing reporting integrity, overseeing client support operations, and ensuring revenue data reconciles cleanly with finance. At NeuroNav, operational excellence directly impacts families and individuals with developmental disabilities. When our systems work well, families move through the Self-Determination Program faster, receive clearer guidance, and gain access to services that help their loved ones live more independent, fulfilling lives. You will inherit a strong systems foundation. Your role is to optimize, strengthen, and scale it while leading targeted enhancements that improve automation, reporting, and lifecycle clarity. About NeuroNav Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is reinventing how individuals with developmental disabilities access services. Through dedicated Navigators and mission-driven experts, we’ve helped hundreds of families enroll in California’s Self-Determination Program — and we’re scaling rapidly. We aim to be a flawless tech-enabled services company — operationally rigorous, deeply compassionate, and systemically reliable. Responsibilities Include Revenue Systems Ownership & Optimization Own NeuroNav’s HubSpot instance across Sales, Client Services, and Support Maintain workflows, automation, lifecycle stages, pipelines, and reporting architecture Manage integrations (Fathom, SMS, time tracking, etc.) Oversee Commerce Hub order forms and invoicing workflows integrated with QuickBooks Maintain customer lifecycle documentation and diagrams Lead scoped system enhancements (time tracking, invoicing improvements) Build and maintain dashboards that support leadership decision-making You will live in the system — rolling up your sleeves while maintaining broad oversight. Revenue Integrity & Finance Reconciliation Partner with Finance to reconcile new sales and upsell data between HubSpot and QuickBooks Ensure invoicing, order forms, and subscription data are accurate Validate reporting accuracy across dashboards Maintain audit-ready data hygiene Revenue accuracy is a non-negotiable KPI. Client Support Operations Management Manage the Client Support Team (FMS requests and provider searches) Monitor ticket volume, fulfillment rates, and turnaround times Ensure SLAs and workflow discipline Identify trends and operational improvements Your goal: keep the back-office machine humming. Reporting & Executive Visibility Maintain lifecycle, revenue, and support dashboards Track key metrics across Sales, Client Services, and Support Provide clear executive reporting Ensure data integrity across systems You will be trusted to provide clarity — not just data. Training & Cross-Functional Enablement Train teams on HubSpot workflows and operational tools Onboard new hires into system processes Support non-technical team members in mastering tools Maintain documentation and process guides What You’ll Bring 5–7+ years in revenue operations, CRM administration, or client operations 4+ years of hands-on HubSpot administration Experience reconciling CRM data with finance systems (e.g., QuickBooks) Experience overseeing a support or ticket-based operations team Strong experience managing integrations and dashboards Exceptional attention to detail and operational discipline Clear communicator and patient trainer Comfortable working in a fast-paced, remote environment What Success Looks Like Revenue numbers reconcile consistently HubSpot workflows run reliably Ticket SLAs are met Sales and Client Services trust the system Executive dashboards are accurate System improvements are adopted successfully Compensation & Benefits Salary Range: $110K – $120K Bonus: 10% annual performance bonus Benefits include: Remote-first flexibility Health, vision, and dental insurance 401(k) 14 PTO days + 7 sick/flex days Annual company retreat Professional development