PCMI

Compensation

Full Description

Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers. What You’ll Do The Senior Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience. In this role, you will: • Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward. • Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources. • Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases. • Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project. • Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success. • Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team. • Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes. • Proactively monitor clients’ transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services. • Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person. • Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery. • Perform ongoing review of project status to identify any project risks along with risk mitigation plan. • Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution. • Represent the company at industry conferences and events as needed. What You’ll Need to Join Our Team Experience • Bachelor’s degree in computer science, Business, Engineering, Information Technology, or related field or equivalent work experience. • PMP Certified, preferred. • 3-5+ years as a customer facing Project Manager implementing SaaS solutions. • Implementation experience with 6–12-month timelines including data conversions and process improvement, preferred. • SaaS delivery experience in either the Insurance, Financial or Automotive warranty industry highly preferred. • Experienced in data driven tracking & verification for project conversion and testing progress. • Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services. • Passionate about customer success, building relationships, and learning. • Complete knowledge and understanding of the software development lifecycle (SDLC). • Expertise in creating technical documentation, functional design documents, and workflow processes. • Competent with application software implementation and testing practices. Travel Requirements • Available for flexible national and international travel to client sites approximately 10%-20% Why Work for Us • Competitive Compensation from $110,000-$130,000* • Comprehensive Benefit Package** • Health, Dental & Vision Insurance • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Short & Long Term Disability Insurance • Company-Paid Long-Term Disability • Company-paid Life Insurance • Voluntary Life Insurance • Voluntary Accident Insurance • Employee Assistance Program • 401k with generous Company Match • Commuter Benefits • Paid Time Off accrued per pay period • 10 Paid Holidays • Paid Parental Leave • Annual Bonus Program • Professional Development Opportunities • Employee Events • Wellness Programs • Employee Discount Programs • Office in Park Ridge, IL - Convenient location to Blue Line • Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects. • *Eligible to enroll the first day of employment for immediate coverage. Although the role can be remote, PCMI can only hire employees in the following states: • AL • CT • FL • GA • IL • MO • NH • NC • OH • PA • TX Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.