PCF Construction Group LLC

Compensation

Full Description

Customer Care Manager PCF Construction Group (PCF) https://pcfgroup.com/ As we continue to grow and find new ways to better serve our customers, PCF Construction Group is seeking a highly skilled project coordinator to join our team as a Customer Care Manager. This is not just a job — it’s a career opportunity with a company that values growth, accountability, and team success. What’s In It for You • Competitive compensation with performance-based increases • Comprehensive benefits package • Paid vacation, sick time, and holidays • Company laptop and phone • Mentorship and continued professional development • Advancement opportunities within a growing organization • A strong team culture built on collaboration and mutual support At PCF, we believe our people make the company. We invest in our team, create space for growth, and provide real opportunities to build a meaningful career. We value integrity, accountability, and individuals who take ownership of their success and their team’s success. Position Overview The Customer Care Manager plays a critical role in ensuring projects run efficiently from scheduling to closeout. This individual will serve as a customer-facing point of contact while actively managing outstanding jobs, coordinating subcontractors, and supporting internal teams. The ideal candidate has a strong understanding of CRM systems, construction operations, and job tracking, with exceptional organizational skills and attention to detail. This is a hands-on coordination role that requires initiative, follow-through, and strategic thinking. Key Responsibilities • Approve Apprentice and Foreman clock-ins and time off; make necessary adjustments • Communicate and coordinate with intercompany subcontractors within the PCF group • Schedule subcontractors, obtain bids, create purchase orders, and source new subcontractors as needed • Order and source materials using provided takeoff lists; schedule deliveries • Manage customer-facing calendars and communicate scheduling updates • Set schedules and send dispatch communications to ensure field teams are informed • Ensure weekly safety reporting (“Got Safety”) compliance • Review and finalize invoices, confirm approved change orders, ensure taxes are included, and close out jobs for audit Qualifications • Minimum 1 year of experience in a similar construction role • At least 2 years in a management or leadership position preferred • Working knowledge of construction terminology and methodology • Experience with CRM systems and job tracking tools • Strong computer proficiency (Google Workspace and Microsoft Office) • Highly organized, detail-oriented, and proactive • Strong communication skills and ability to manage multiple priorities Our Hiring Process Our hiring process reflects the structure, organization, and accountability we value throughout our company. We are committed to hiring top talent while ensuring candidates have the information they need to make a confident career decision. Equal Opportunity Employer PCF Construction Group is an equal opportunity employer. We do not unlawfully discriminate based on race, color, religion, national origin, ancestry, sex, age, veteran status, marital status, or any other protected status. We are committed to building an inclusive environment for all employees. If this opportunity aligns with your experience and career goals, we’d love to hear from you. Apply today and take the next step in building your future with PCF. Work Location: Kent, WA Work Schedule: M-F Job Type: Full-time Annual Salary range: 65,000-70,000