Pay Lynxs

Compensation

Full Description

PayLynxs is seeking a Senior Compliance Training Specialist to play a key role in onboarding, training, and enabling customers to successfully use the SimpliRisk platform. This role sits within the Customer Support team and is designed for an experienced BSA/AML professional who enjoys teaching, mentoring, and translating real-world compliance experience into effective software usage and workflows. Job Description This is a full-time position to be part of our SimpliRisk support team with a concentration on training new and existing clients on how to get the most out of the SimpliRisk platform. The person would be responsible for the following activities: Lead client training sessions for new and existing customers, including platform setup, configuration, and best-practice usage Serve as a subject-matter resource for the support team, helping with BSA/AML concepts, workflows, and platform use Contribute to internal training materials, documentation, and playbooks to improve consistency and speed across the support function Identify common client challenges and patterns and partner with Product and Support leadership to improve training, workflows, and tooling Handle complex support inquiries related to BSA/AML use cases, data questions, and platform configuration Experience & Expectations This person needs to have the following experience: 3–5 years experience working in a BSA/AML compliance role at a bank or credit union Hands-on experience using commercial BSA/AML software platforms Familiarity with SAR and CTR processes and supporting documentation Experience supporting or training others on workflows, tools, or systems Experience with other bank operations tasks such as teller operations, item processing, payment processing. Comfortable explaining technical or compliance concepts to non-experts; comfortable with data analysis. What Success Looks Like in the First 6 Months Independently leading client onboarding and training sessions Becoming a go-to resource for BSA/AML questions within the support team Contributing improvements to training materials or internal processes Helping reduce escalations by resolving complex client questions earlier in the support lifecycle General Information Location: Portland, OR Work Environment: Training and orientation will be in the office; post training remote work for 3 days per week is an option. Hours: Monday – Friday from 9am – 5pm PT Benefits: Medical, Dental, Vision and a 401K retirement plan savings. Location Portland, Oregon (Hybrid) Department Customer Support Employment Type Full-Time Minimum Experience Experienced Compensation $85K - $100K