Patrique Mercier Recruitment By Cyriel

Compensation

Full Description

Patrique Mercier Recruitment ES is excited to present a wonderful opportunity for a Swedish Speaking E-commerce Support Specialist to join our vibrant team! This remote position allows you to work from the comfort of your home while providing essential support to our Swedish-speaking customers navigating their online shopping experience. If you are passionate about e-commerce and excel in customer service, we want to hear from you! In this role, you’ll be responsible for being the first line of contact for our Swedish-speaking clientele, addressing their queries, resolving issues, and ensuring a seamless shopping experience on our platform. Your customer-centric approach and communication skills will be vital in enhancing our customers' experience and satisfaction. Your Responsibilities • Deliver outstanding e-commerce support to Swedish-speaking customers via email, chat, and phone. • Troubleshoot and resolve various customer issues regarding orders, payments, and product information effectively. • Guide customers through the online shopping process, ensuring a pleasant and efficient experience. • Document all customer interactions and feedback to aid in improving our services. • Collaborate with team members to optimize processes and improve service quality. • Engage in continuous training to stay up-to-date with our product offerings and e-commerce best practices. Requirements • Fluency in Swedish (both spoken and written) is essential. Your native language and nationality should be clearly stated. • Strong customer service skills with a focus on effective issue resolution. • Experience in e-commerce support or related customer service roles is beneficial. • Technical proficiency in navigating online platforms and troubleshooting as needed. • Ability to work independently in a remote environment and manage time efficiently. • Excellent organizational skills and attention to detail. • A friendly demeanor with a strong dedication to enhancing the customer experience. Benefits • · Private Health Insurance • · Training & Development • · 2 Extra Salaries Per Year • · Fully Paid Relocation Package ( flight, transfer and 2 weeks in hotel ) • · Free Greek Lessons, discounts and other perks Patrique Mercier Recruitment ES is excited to present a wonderful opportunity for a Swedish Speaking E-commerce Support Specialist to join our vibrant team! This remote position allows you to work from the comfort of your home while providing essential support to our Swedish-speaking customers navigating their online shopping experience. If you are passionate about e-commerce and excel in customer service, we want to hear from you! In this role, you’ll be responsible for being the first line of contact for our Swedish-speaking clientele, addressing their queries, resolving issues, and ensuring a seamless shopping experience on our platform. Your customer-centric approach and communication skills will be vital in enhancing our customers' experience and satisfaction. Your Responsibilities • Deliver outstanding e-commerce support to Swedish-speaking customers via email, chat, and phone. • Troubleshoot and resolve various customer issues regarding orders, payments, and product information effectively. • Guide customers through the online shopping process, ensuring a pleasant and efficient experience. • Document all customer interactions and feedback to aid in improving our services. • Collaborate with team members to optimize processes and improve service quality. • Engage in continuous training to stay up-to-date with our product offerings and e-commerce best practices. Requirements • Fluency in Swedish (both spoken and written) is essential. Your native language and nationality should be clearly stated. • Strong customer service skills with a focus on effective issue resolution. • Experience in e-commerce support or related customer service roles is beneficial. • Technical proficiency in navigating online platforms and troubleshooting as needed. • Ability to work independently in a remote environment and manage time efficiently. • Excellent organizational skills and attention to detail. • A friendly demeanor with a strong dedication to enhancing the customer experience. Benefits • · Private Health Insurance • · Training & Development • · 2 Extra Salaries Per Year • · Fully Paid Relocation Package ( flight, transfer and 2 weeks in hotel ) • · Free Greek Lessons, discounts and other perks