Patrique Mercier Recruitment By Cyriel

Compensation

Full Description

Patrique Mercier Recruitment ES is excited to offer a rewarding opportunity for a French Speaking E-commerce Support Specialist to join our dynamic team! This remote position allows you to work from home while providing top-notch support to our French-speaking customers. If you have a passion for e-commerce and a strong background in customer service, we would love to hear from you! In this role, you will serve as the primary contact for our French-speaking clientele, assisting them with their online shopping experiences, resolving issues, and ensuring customer satisfaction. Your expertise in communication and problem-solving will play a vital role in enhancing our customers' journey with our e-commerce platform. Your Responsibilities • Provide outstanding e-commerce support to French-speaking customers via email, chat, and phone. • Address and resolve customer inquiries related to orders, payments, and product information promptly. • Guide customers through the online shopping process, ensuring an enjoyable experience. • Document all interactions and feedback to contribute to the improvement of services. • Work collaboratively with team members to enhance customer service processes and share insights. • Participate in ongoing training to remain informed about product offerings and market trends. Requirements • Fluency in French (both spoken and written) is essential. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter. • Strong customer service skills and the ability to resolve issues effectively. • Experience in e-commerce support or customer service is preferred, but not required. • Technical proficiency in navigating online platforms and troubleshooting basic issues. • A self-motivated individual who can work independently in a remote environment. • Excellent organisational skills and attention to detail. • A friendly and approachable demeanor with a strong commitment to customer satisfaction. Benefits • · Private Health Insurance • · Training & Development • · Performance Bonus • · 2 Extra Salaries Per Year Fully Paid Training • · Fully Paid Relocation Package ( flight, transfer and 4 weeks in hotel ) • · Free Greek Lessons, discounts and other perks Patrique Mercier Recruitment ES is excited to offer a rewarding opportunity for a French Speaking E-commerce Support Specialist to join our dynamic team! This remote position allows you to work from home while providing top-notch support to our French-speaking customers. If you have a passion for e-commerce and a strong background in customer service, we would love to hear from you! In this role, you will serve as the primary contact for our French-speaking clientele, assisting them with their online shopping experiences, resolving issues, and ensuring customer satisfaction. Your expertise in communication and problem-solving will play a vital role in enhancing our customers' journey with our e-commerce platform. Your Responsibilities • Provide outstanding e-commerce support to French-speaking customers via email, chat, and phone. • Address and resolve customer inquiries related to orders, payments, and product information promptly. • Guide customers through the online shopping process, ensuring an enjoyable experience. • Document all interactions and feedback to contribute to the improvement of services. • Work collaboratively with team members to enhance customer service processes and share insights. • Participate in ongoing training to remain informed about product offerings and market trends. Requirements • Fluency in French (both spoken and written) is essential. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter. • Strong customer service skills and the ability to resolve issues effectively. • Experience in e-commerce support or customer service is preferred, but not required. • Technical proficiency in navigating online platforms and troubleshooting basic issues. • A self-motivated individual who can work independently in a remote environment. • Excellent organisational skills and attention to detail. • A friendly and approachable demeanor with a strong commitment to customer satisfaction. Benefits • · Private Health Insurance • · Training & Development • · Performance Bonus • · 2 Extra Salaries Per Year Fully Paid Training • · Fully Paid Relocation Package ( flight, transfer and 4 weeks in hotel ) • · Free Greek Lessons, discounts and other perks