Passport Labs, Inc.

Compensation

Full Description

Job Title: Operations Analyst  Department: Payments Reports To: Payments Operations Manager FLSA Status: Exempt Job Summary: The Operations Analyst is an advanced individual contributor role responsible for executing, analyzing, and improving operational workflows that support Passport customers and internal teams. While this role maintains a primary focus on payment operations, it is designed to support broader operational initiatives across Passport as business needs evolve. This position combines hands-on operational execution with analytical ownership and continuous process improvement. The Operations Analyst operates with strong attention to detail, curiosity, and organizational discipline, while partnering with cross functional teams to improve accuracy, efficiency, and customer outcomes. This role is centered around three primary areas of responsibility: ensuring accurate and timely customer funding operations, delivering high quality customer support through strong product and service proficiency, and supporting customer implementations with a structured quality assurance mindset. Responsibilities: * CUSTOMER FUNDING OPERATIONS * Execute and monitor daily and monthly customer payouts across Passport payment products * Ensure settlement activity is accurate, timely, and fully reconciled, proactively identifying discrepancies and coordinating resolution efforts * Analyze funding workflows to identify inefficiencies, recurring issues, or operational risks and recommend improvements * Collaborate with payment processors, banking partners, and internal teams to resolve settlement or funding related inquiries * Develop, maintain, and refine standard operating procedures related to settlement, reconciliation, and funding workflows * Support internal audits, compliance reviews, and operational controls related to customer fund movement * CUSTOMER IMPLEMENTATIONS AND LAUNCH READINESS * SUPPORT ONBOARDING AND CONFIGURATION ACTIVITIES FOR NEW PASSPORT CUSTOMERS, WITH EMPHASIS ON PAYMENT RELATED SERVICES * PERFORM DOCUMENTED QUALITY ASSURANCE CHECKS TO VALIDATE CUSTOMER SETUP AND ENSURE OPERATIONAL READINESS * CONFIRM CONFIGURATIONS ALIGN WITH UNDERWRITING, RISK, AND COMPLIANCE EXPECTATIONS * PARTNER WITH INTERNAL TEAMS TO COORDINATE SMOOTH CUSTOMER LAUNCHES AND EARLY LIFECYCLE VALIDATION * DOCUMENT IMPLEMENTATION WORKFLOWS AND CONTRIBUTE TO ONGOING REFINEMENT OF ONBOARDING PROCEDURES AND OPERATIONAL PLAYBOOKS * OPERATIONAL EXCELLENCE AND CONTINUOUS IMPROVEMENT * Participate in the development and refinement of standard operating procedures across operational workflows * Leverage reporting tools, data analysis, and AI enabled workflow tools to improve efficiency and accuracy * Identify opportunities for automation, tooling enhancements, and process simplification * Maintain strong organizational practices to ensure work is documented, traceable, and consistently communicated * Contribute to team collaboration, knowledge sharing, and operational consistency across business units ABOUT YOU: YOU ARE ANALYTICAL, DETAIL ORIENTED, AND HIGHLY ORGANIZED IN YOUR APPROACH TO OPERATIONAL WORK. YOU ARE NATURALLY CURIOUS AND COMFORTABLE LEARNING COMPLEX SYSTEMS, WORKFLOWS, AND REGULATORY CONCEPTS. YOU TAKE PRIDE IN CREATING CLARITY, STRUCTURE, AND EFFICIENCY WITHIN FAST MOVING ENVIRONMENTS. YOU HAVE EXPERIENCE FOLLOWING OPERATIONAL PROCEDURES AND CONTRIBUTING TO THEIR IMPROVEMENT THROUGH DOCUMENTATION, TESTING, AND REFINEMENT. YOU ARE COMFORTABLE USING ENTERPRISE TICKETING SYSTEMS TO TRACK WORK AND COMMUNICATE WITH STAKEHOLDERS. YOU ACTIVELY EXPLORE AND LEVERAGE AI AND AUTOMATION TOOLS TO IMPROVE PRODUCTIVITY AND WORKFLOW QUALITY. YOU WORK WELL WITHIN TEAMS, COMMUNICATE CLEARLY, AND TAKE OWNERSHIP OF OUTCOMES THAT DIRECTLY IMPACT CUSTOMERS AND BUSINESS OPERATIONS. QUALIFICATIONS * Experience in payments, banking, financial services, government technology, or transaction driven industries preferred * Strong analytical and problem solving skills * Experience supporting or improving operational workflows * Proficiency with enterprise ticketing or work tracking systems * Ability to learn and navigate complex operational and financial processes * Proficiency with productivity tools such as G Suite or equivalent platforms * Minimum three to five years of experience in an operational or transaction driven role * Bachelor’s degree preferred or equivalent combination of education and experience About Us: Passport is the technology leader in parking compliance and curbside payment solutions. By helping cities integrate paid parking, enforcement operations, and payment infrastructure into one software solution, Passport provides the only platform that connects the complexities of mobility to efficiently manage and monetize the curb. From mobile payments to citation issuance, permitting technology and more, Passport is empowering cities of all sizes with better insights to improve parking turnover, expand revenue opportunities, and create better compliance. Passport is trusted by more than 800 clients across North America. Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Please Note: At this time, Passport Labs, Inc. is unable to offer any form of employment sponsorship (e.g., H-1B, TN, F-1 OPT, or other work visas). Candidates must be legally authorized to work in the United States without current or future sponsorship.