Pasquotank County

Compensation

Full Description

Salary $31,341.00 - $43,619.00 Annually Location Pasquotank County, NC Job Type Full Time Job Number 202400047 Department Animal Services Opening Date 10/16/2025 Closing Date 10/31/2025 5:00 PM Eastern DESCRIPTION QUESTIONS Description This is a full-time office position in a fast-paced environment requiring the ability to communicate effectively, multi-task, and work well as a member of a team. Primary administrative assistant for, and reports directly to, the Animal Services Director. Primary customer support resource for citizens. Responds to public inquiries and requests for services. Prioritizes requests for service and when needed dispatches animal service officers for non-emergency calls for service. Provides a variety of office support, records maintenance, and customer service to the Animal Services Department. Manages IT and telecom assets for the department and administrates the access, storage, security, and accuracy of information and databases. Provides information to the public regarding local animal ordinances and relevant rules and regulations codified and state statues. Provides logistic and administrative support to the Volunteer Coordinator as needed. Example of Duties • Receives non-emergency calls for service from the public regarding animal control matters. • Handles all correspondence received from public emails for the department. • Refers emergency calls for service to Central Communications / 911 • Monitors various telecommunications systems to monitor the status and disposition of officers working in the field. • Monitors installed security and surveillance systems for the shelter facility. • Receives requests for information from the officers, research additional information, as requested, and provides such information to the officer via radio. • Greets and confers with customers/general public to answer questions, solve problems and to issue animal licenses as appropriate, collecting applicable fees and prepare receipts. • Make administrative decisions based on knowledge of department programs, procedure, laws and regulations. • Provides a variety of factual information regarding rules, regulations, and procedures, as well as services provided by the department. • Assists in maintaining all records in an electronic records database. • Scans and processes records and evidence for the Animal Services Department such as: animal bites, photographs, witness statements, etc. • Processes all requests for records under the supervision of the Director. Reviews and sends citations to the appropriate court for processing/review. • Assists in maintaining a computerized record system for a variety of operational information such as officer call outcome, dead or injured animals, rabies testing and other related information. • Assists in compiling information and a variety of periodic and special reports. • Contributes to the efficiency and effectiveness of the department by offering suggestions and directing or participating as an active member of a work team. • Performs a variety of general clerical work in support of office functions such as filing, typing, and maintaining a variety of office supplies. • Uses standard office equipment, including a computer, multifunction printer/scanner, and IP multiline phone systems in the course of the work. • Additional tasks as directed by the Animal Services Director. • Maintaining a clean/organized lobby and front of shelter area • Receiving/sorting through item donations • Accepting payments, handling register transactions Typical Qualifications Education and Experience: High School diploma or equivalent. (1) year of administrative experience, city or county government experience preferred. Supplemental Information KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Basic dispatching operations and techniques; codes and regulations related to the work; computer applications related to the work; business arithmetic; standard office practices and procedures, including filing and the operation of standard office equipment; record keeping principles and practices; techniques for dealing with the public, in person, over the telephone, and via email, often where relations may be confrontational or strained. Skill in: Providing clear and accurate information to the public and officers, in person, over the telephone and via real time IT networks; operating standard office equipment, including a computer; interpreting, applying and explaining applicable codes and regulations; making accurate arithmetic calculations; handling confidential records; working without close supervision in standard work situations; using initiative and independent judgment following established procedural guidelines; contributing effectively to the accomplishment of team or work unit goals, objectives and activities; dealing successfully with the public, in person, over the telephone, and via email, often where relations may be confrontational or strained. Ability to: • Speak to people with poise, voice control and confidence. • Deal with people beyond giving and receiving instructions. • Adaptable to performing under stress when confronted with persons acting under stress. • Utilize mathematical formulas. Must be able to add, subtract, multiply, divide and interpret graphs. • Differentiate between colors and shades of color. • Exercise tact, courtesy and firmness in frequent contact with animal owners and the general public. • Perform manual labor associated with assigned responsibilities. • Answer telephone and resolve issues or direct the caller to the appropriate staff person. Transfer calls to voicemail if staff person is unavailable. • Utilize mailing system for all outgoing mail, as well as coordinating the pick-up and delivery of express mail, such as FedEx, UPS, etc. • Assist with other clerical duties, such as photocopying, faxing, filing and collating. Print clinic documents and compile adoption packets. • Acts as a lead for volunteers working the front desk, answering questions, providing guidance and training. • Schedule intake appointments and contact veterinary clinics for records, as instructed by the Intake Manager. • Assist with adoption process and contracts, as needed. • Serve as cashier for donors, in person and by phone. • Be punctual and maintain regular, predictable attendance. Employer Pasquotank County Address 206 East Main St Elizabeth City, North Carolina, 27909 Phone 252-337-6648 We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, EAP, legal aid, holidays, vacation, and sick leave. Part-time employees who work an average of 30 hours per week over the course of a year, receive some benefits on a pro-rated basis. To learn more details, please contact our Human Resources Department.