Pasona N A, Inc.

Compensation

Full Description

Company: Japanese Freight Forwarder Position: Export Operation/Customer Service Representative Employment: Full-Time, Direct Hire Pay Range: $21-/hour (DOE) Benefits: Health Insurance (PPO), Retirement Plan Work Location: Torrance, CA Work Hours: Mon-Fri 8:30 AM - 5:00 PM (30 min lunch) Remote: On-site A Japanese freight forwarding company is looking for an Export Operation/Customer Service Representative. Entry level is welcomed! ESSENTIAL DUTIES AND RESPONSIBILITIES (Not Official): • Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures. • Communicate with carriers, origin and destination locations regarding shipment status, special handling, and delivery processes. • Monitor and manage shipments until completion. Keep customers informed of the export details in accordance with local office export operation procedures. • Ensure accuracy and completeness of export documentation – review and verify documentation and obtain any missing documents from the customer. • Build relationships with all customers, other offices, overseas agents, and service providers. • Review standard operating procedures to ensure compliance with TSA, Quality Assurance Standards, TAPA, and IMDG. • May be responsible for special shipments involving perishables (live animals, cherries, etc.) and/or be in charge of special accounts. • Report anomalies in operations and new customer requirements to management for decisions on additional service needs. • Communicate with the Japan HQ. QUALIFICATIONS: Education and Experience: • Prior work experience in Ocean Freight Forwarder companies is a big plus, but not required. • Japanese bilingual skill is required. • Must be proficient in Microsoft Office. To apply, please send resume to ydoro@pasona,com