Pasadena Villa Outpatient

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Pasadena Villa Outpatient is a leading provider of mental health treatment services dedicated to improving mental wellness in the communities they serve. The Community Outreach Liaison connects clinical partners, clients, and families to appropriate resources, educates communities about mental health treatment, and supports local admissions by welcoming clients and families to the facility. Responsibilities • Exemplifies our 5 Star Service to clients, team members, referents, and families • Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market • Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated • Schedules and conducts tours with referral sources, clients, and families • Communicates various levels of care to potential clients, families, and referral sources • Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances • Obtains necessary information to quickly determine viability of potential admission • Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options • Empathically but prescriptively leading callers to the next step of deciding on admission • Determines the clinical and financial viability of potential admissions • Articulates the value and fit of facility programming to each potential client’s circumstances and needs • Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support • Offers a high level of customer service and communication to referral sources, clients, and families • Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators • Coordinates with the business office and Utilization Review to determine financing options for potential clients Skills • Connects clinical partners, clients, and families to appropriate clinical resources • Serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services • Supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility • Exemplifies our 5 Star Service to clients, team members, referents, and families • Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility's presence in the local market • Targets follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated • Schedules and conducts tours with referral sources, clients, and families • Communicates various levels of care to potential clients, families, and referral sources • Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client's individual needs and circumstances • Obtains necessary information to quickly determine viability of potential admission • Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options • Empathically but prescriptively leads callers to the next step of deciding on admission • Determines the clinical and financial viability of potential admissions • Articulates the value and fit of facility programming to each potential client's circumstances and needs • Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support • Offers a high level of customer service and communication to referral sources, clients, and families • Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators • Coordinates with the business office and Utilization Review to determine financing options for potential clients Benefits • Collaborative environment dedicated to clinical excellence • Multiple Career Development Pathways • Company Supported Continuing Education & Certification • Multiple Health Plan Design Options Available • Flexible Dental & Vision Plan Options • 100% Company Paid EAP Emotional Well-Being Support • 100% Company Paid Critical Illness (with health enrollment plan) • 100% Company Paid Life & ADD • 401K with Company Match • Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts • Generous Team Member Referral Program • Parental Leave Company Overview • Pasadena Villa Outpatient provides treatment for adults and adolescents, 12 years or older, who struggle with various mental illnesses, including but not limited to, depression, anxiety, bipolar disorder, and psychotic disorders. It was founded in 2017, and is headquartered in Cary, North Carolina, USA, with a workforce of 51-200 employees. Its website is https://odysseyoutpatient.com.