Parfums Christian Dior

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Dior is a luxury brand seeking a Client Service Representative Supervisor to manage the CSR functions of their Boutique. The role involves overseeing customer service, cash integrity, and inventory control while providing support in all areas of Boutique operations. Responsibilities • Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service. • Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers. • Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls • Assist in packing or wrapping customers’ merchandise. • In partnership with Boutique Leadership Team, manage all customer exchanges or returns • Communicate customer requests and feedback to management. • Accurately complete all opening and closing procedures including securing all cash and receipts. • Maintain orderly appearance of register area and keep supplies stocked. • Assist in floor moves, merchandising, display maintenance, and housekeeping • Provide support when needed to the selling floor • Participate in all inventories. • Help solve problems and make informed suggestions that affect the service, and productivity of the cashwrap area. • Train, coach, and manage all stock associates in execution of operational tasks, safety and security, policy and procedures. Skills • 3+ years of retail cashiering experience, with a luxury background preferred. • Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed • Strong interpersonal, communication, organization, and follow-through skills • Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above • Willingness to adhere to all company policies, procedures, regulations, and standards. • Availability to travel, as needed Company Overview • Christian Dior described himself as a fashion and perfume designer. It was founded in 1946, and is headquartered in Neuilly-sur-seine, Ile-de-France, FRA, with a workforce of 10001+ employees. Its website is https://www.dior.com.