Paradigm

Compensation

Full Description

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. We are seeking a full-time, remote Associate Director Key Accounts. This position is accountable for supporting the Directors of Key Accounts in meeting sales targets and achieving superior customer satisfaction. General duties and responsibilities of this role are outlined below. Some nationwide business travel may be required. This role will focus on supporting the efforts of the DKA team in managing and expanding existing business and new logo opportunities. RESPONSIBILITIES: Coverage for contract development and management calls (POS, CCC, Budget, OPEC, CMFC, Red Flag, etc.) when DKA has a conflict Attend the call, take notes and relay information to the DKA, advise of any follow-up/ action the DKA/Associate DKA needs to take Send new referral acknowledgement email on certain established clients (as determined by DKA) Assist DKA in prompt client contact when DKA is not immediately available Help set up calls as requested by DKA CEC OA Other Assist in pulling together and distributing documents for CEC including the OP, CVA, cover letter and invoice schedule (managed based on need) Assist in tracking and following up on projects and delivery of action items Pipeline call coverage when needed Assist DKA with following up on Accounts Receivable issues Support DKA in handling other tasks as requested/appropriate Support Management Team as needed/requested QUALIFICATIONS: Education: Bachelor’s degree from an accredited educational institution. Experience: Three years’ sales/customer service/account management experience at a minimum with related experience in insurance or a health care environment preferred. Working knowledge of the workers compensation industry. Workers’ compensation claims experience highly desirable. Communication: Superior oral and written communication skills and phone presence. Ability to read and comprehend instructions, correspondence, memos, and medical/patient reports. Ability to write clear and persuasive correspondence and memos. Ability to present information in one-on-one and small group situations. Reasoning Ability: Strong analytical skills –ability to collect data, establish facts, and draw valid conclusions; ability to interpret a variety of instructions and deal with abstract and concrete variables; demonstrated ability to analyze difficult situations, problems, and data; ability to use good judgment and decision-making skills; ability to anticipate customer needs and reactions Excellent organization and time management skills Any combination of education/experience and knowledge that demonstrates the ability to perform the functions of the position will be considered. Paradigm Benefits: Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest. Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year. Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program. Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.