PAR Technology

Compensation

Full Description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description: The Junior Technical Support Analyst at Par Ops provides excellent customer service across multiple support channels while helping ensure our clients’ systems and locations are successfully polling and loading required data each day. This role is responsible for monitoring data health, identifying issues, and resolving software and data integration problems. At times, you will proactively contact store locations to troubleshoot and communicate technical concepts in a clear, customer-friendly way to non-technical audiences. This is a great opportunity for someone early in their career who is excited to grow technical skills and build a long-term path in technology or software support. Position Location: Remote; must be able to work 4:00am–8:00am CST as part of a morning monitoring rotation. Reports To: Support Manager, Par Ops Insights & Delivery What We’re Looking For: · 1–2 years of experience in customer service, technical support, or a related support role · Strong written and verbal communication skills; able to explain technical concepts clearly to non-technical audiences · Excellent analytical and problem-solving skills; comfort diagnosing issues with limited information · Ability to work independently, exercise sound judgment, and make decisions when circumstances warrant action · Desire to build a career in the technology/software industry · Education in Information Technology, Computer Science, or a related field preferred · Restaurant industry experience strongly preferred Additional skills: · Foundational knowledge of SQL and relational databases preferred · Experience creating clear technical documentation (internal and/or customer-facing) · Familiarity with tools such as Microsoft Office and ticketing systems · Comfortable learning new systems and staying current on required training/certifications Unleash your potential: What you will be doing and owning: · Monitor and maintain daily data polling/loading for Par Ops clients to ensure required data is received for each customer system and location · Apply systems analysis techniques to identify, diagnose, and resolve software and data integration issues · Perform in-depth troubleshooting, including SQL-based data analysis (as needed) · Use a variety of tools to complete work (e.g., PAR OPS Analytics & Recovery, SharePoint, Microsoft Office, ticketing system) · Implement configuration changes to optimize platform performance and customer experience · Provide timely, high-quality customer support via email, chat, and phone · Manage the support queue and support escalations through resolution · Collaborate with engineering to test/validate updates and integrations · Identify recurring issues and propose system-level improvements · Create and maintain internal and client-facing documentation · Assist with client training and education as needed · Participate in the morning monitoring rotation (4am–8am CST) Interview Process: Interview #1: Phone Screen with Talent Acquisition Team Interview #2: Video interview with the Hiring Manager (via MS Teams) Interview #3: Video interview with the Team (via MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.