Palo Alto Networks

Compensation

Full Description

Job Summary We are seeking a talented and execution-focused Principal Product Manager for Services (Support Services, Professional Services, and Customer Success). In this role, you will own the end-to-end lifecycle of the Cortex services portfolio, from concept through launch and ongoing optimization. Leveraging data-driven decision-making and strong cross-functional leadership, you will help define, modernize, and scale post-sales service offerings and frameworks that drive product adoption, customer success, and long-term customer value realization. Key Responsibilities • Design, build, and launch profitable service offerings for Customer Support, Professional Services, and Customer Success to drive product adoption and customer value realization. • Develop comprehensive business cases for new service initiatives, including AI-powered solutions, assessing market opportunity, competitive landscape, and pricing strategies to ensure business viability. • Lead the end-to-end service introduction process from concept to launch, securing leadership buy-in and influencing cross-functional stakeholders including Product, Engineering, Sales, and Marketing. • Establish and track key success metrics, using a data-oriented approach to drive continuous improvement and optimization of service offerings. • Act as a catalyst for transformative change, applying strategic thinking and program management skills to execute on key initiatives that drive significant business impact. • Collaborate with Product Marketing to create customer-facing collateral and internal sales enablement materials that clearly communicate the value proposition of your services. • Proactively work with product teams to align the services roadmap with product releases, ensuring timely updates and continued relevance of service offers. Qualifications Required Qualifications • Bachelor's degree with 8+ years of experience in Services Product Management (or Master's with 6+ years; PhD with 3+ years), including at least 3 years focused on Support, Professional Services, or Customer Success. • Demonstrated ability to define service offer strategy and execution plans based on customer needs, market analysis, and competitive landscape insights. • Proven experience leading complex cross-functional initiatives across Product, GTM, Support, Professional Services, Customer Success, and Engineering organizations. • Demonstrated ability to influence executive stakeholders and drive alignment across multiple organizations in fast-paced, matrixed environments. • Define and track key success metrics using a data-driven approach to optimize customer adoption, retention, operational scale, service efficiency, profitability, and overall business impact. • Strong executive communication and presentation skills, with the ability to translate complex concepts into actionable business strategy for technical and non-technical audiences. Preferred Qualifications • MBA is highly preferred. • Direct experience within SaaS and/or enterprise software environments. • Experience designing or operationalizing AI-enabled service offerings, customer success programs, or professional services solutions. • Experience leading large-scale transformation initiatives, including process optimization, tooling strategy, or organizational change management. • Experience in project management and overseeing large-scale business transformations. • Deep knowledge of customer needs, market trends, and the competitive landscape. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $171,200.00 - $276,825.00/yr