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Palo Alto Networks

Palo Alto Networks

via Remote Rocketship

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Director, Professional Services NetSec – Strategic West, Commercial

Anywhere
Full-time
Posted 1/9/2026
Verified Source
Key Skills:
Customer Support Leadership
Process Improvement
Data Analysis

Compensation

Salary Range

$120K - 200K a year

Responsibilities

Leading customer support operations, developing scalable processes, and driving team performance.

Requirements

Requires extensive experience in professional services or technical support, leadership skills, and security expertise, including certifications.

Full Description

Job Description: • Drive the execution of Network Security consulting business • Architect the operating model for technical delivery • Ensure alignment and delivery of business outcomes • Act as the Leadership Sponsor for strategic accounts • Build and develop a high-performing team of technical professionals • Maintain high utilization of PS consultants through optimal planning • Achieve global service margin targets • Build relationships with subcontractors and delivery partners • Ensure high levels of customer satisfaction • Drive continuous improvement across the delivery of Professional Services Requirements: • 10+ years of experience in Professional Services, Customer Success, or Technical Support • 5+ years in a formal leadership role managing regional and/or matrixed teams • Strong foundational understanding of Internet security concepts and products • Knowledge of NGFW and SASE architecture • Experience managing performance against KPIs related to deployment, adoption, margin, and utilization • Skills in Professional Services Automation and Sales Management tools • Excellent written and verbal communication skills • Undergraduate degree in a related field or commensurate experience • Relevant industry certifications such as CISSP and/or PMP highly desirable • Ability to travel up to 25%+ domestically to customer sites Benefits: • Restricted stock units • Bonus

This job posting was last updated on 1/15/2026

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