PairSoft

Compensation

Full Description

Description: • Lead and scale Customer Success teams in the US and Netherlands serving mid-market and enterprise customers • Design and implement scalable Customer Success processes across Onboarding, Adoption, Retention, and Expansion • Foster a culture of customer advocacy and position Customer Success as a strategic driver of company performance • Partner with Sales, Product, and Marketing to create seamless customer journeys and drive customer value realization and advocacy • Establish executive relationships with key customers and act as escalation point when needed • Recruit, mentor, and develop high-performing Customer Success Managers and leaders • Define, implement, and optimize processes, standardize best practices, and use data and customer insights to measure impact • Align team structure and resourcing to support business growth Requirements: • Bachelor’s degree in business, or similar field • Advanced qualifications preferred • 10+ years of overall experience working in complex SaaS / technology environment in client focused roles • Payment solution / AP / Workflow management experience preferred • 5+ years of experience in Customer Success leadership, with proven success running and scaling departments across regions • Demonstrated expertise in managing mid-market and enterprise accounts globally • Track record of building and maturing processes across the customer lifecycle • 3+ years of strong people leadership skills with experience leading distributed, multicultural teams • Data-driven mindset with ability to leverage metrics, KPIs, and customer insights to guide decisions • Exceptional communication and executive presence, with the ability to build trust internally and externally • Fluent English language skills, Dutch language skills are great advantage • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) and Project Management tools • Willing to work outside of the regular 9-5 set up to accommodate global responsibilities (US EST or Europe CET hours preferred) • Open to travel globally up to 20% as needed Benefits: • Medical/Dental/Vision and HRA with minimal employee contribution • Company paid Group term life (up to $250,000 coverage) • Company paid Short-term /Long-term disability • 401(k) program with up to 3% employer match • Up to 12 weeks paid with benefits of Family Medical Leave • Flexible time off and paid holidays • Employee Assistance Program • Collaborative start-up culture • Opportunity to grow your career with a rapidly growing organization with leadership commitment to promote from within first