PagerDuty

Compensation

Full Description

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty's platform while driving revenue growth. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights. • *KEY RESPONSIBILITIES** - Own a portfolio of existing customers to ensure adoption, value realization, and retention. - Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. - Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management. - Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early. - Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes. - Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption. • *BASIC QUALIFICATIONS** - 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals. - 4+ years of proven success managing renewals and growth within a SaaS environment. - Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker. - Bachelor's degree or equivalent experience. • *PREFERRED QUALIFICATIONS** - Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts. - Familiarity with the MEDDPICC and Command of the Message (COM) frameworks. - Experience working with enterprise software customers or in a DevOps environment. - Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight. - Proven history of achieving revenue and retention goals through consultative account management. - Self-starter with strong collaboration, negotiation, and problem-solving skills. The base salary range for this position is $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. • *Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! • *Where we work** PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: • *Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia • *Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon • *United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. • *How we work** Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. • *What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. • *Your package may include:** - Competitive salary - Comprehensive benefits package - Flexible work arrangements - Company equity* - ESPP (Employee Stock Purchase Program)* - Retirement or pension plan* - Generous paid vacation time - Paid holidays and sick leave - Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO - Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* - Paid volunteer time off: 20 hours per year - Company-wide hack weeks - Mental wellness programs • Eligibility may vary by role, region, and tenure