Pactum AI

Compensation

Full Description

Since 2019, Pactum has been at the forefront of transforming enterprise procurement with groundbreaking Agentic AI. We are not just automating a process; we are leading the industry in redefining how companies negotiate and manage supplier relationships. Our AI agents work around the clock, collaborating seamlessly with humans to discover negotiation opportunities and close supplier deals at scale. Trusted by over 50 of the world’s largest enterprises, including Walmart and Rolls-Royce, we deliver tangible value, drive agility, and unlock hidden potential. Ready to make an impact? Join our passionate, global team and be part of a bold mission: to bring trust, transparency, and automation to every supplier negotiation. As the first in our field, we address novel challenges with novel solutions. Our platform enables large enterprises to manage and monitor negotiations at scale, effectively saving money, boosting efficiency, and strengthening crucial supplier relationships. We’re built on a foundation of deep decision-making capabilities and cutting-edge innovation, which has allowed us to raise over $100 million in funding, including a Series C of $54 million in June 2025 led by Insight Partners. Our technology is proven—with notable achievements like a negotiation and signing carried out entirely by AI agents in just 87 seconds. The Role Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide customers through best-practice adoption, ensure measurable outcomes post-deployment, and serve as the trusted advisor maximizing impact across their organization. Partnering closely with Account Management, Data, Product, and Implementation teams, you’ll turn insights into actionable strategies, champion change enablement, and proactively optimize customer performance to ensure sustained growth and satisfaction. What you'll be doing... Value Realization & Analytics Analyze customer performance to uncover success drivers, challenges, and optimization opportunities that maximize value and results. Track engagement, conversion, and savings metrics; segment spend to identify high-impact categories and translate insights into clear, actionable plans. Partner with the Data team to surface insights by SKU, category, and region—informing a consultative, data-driven approach to customer success and growth. Adoption & Change Enablement Drive stakeholder engagement and adoption through customer training sessions (e.g., lunch & learns, office hours, 1:1 “train-the-trainer”). Identify adoption barriers and collaborate with Account Managers to design creative, results-oriented solutions. Customer Health & Reviews Co-lead QBRs with Account Managers, owning the analysis and presentation of customer results. Monitor success KPIs to proactively identify trends and signal customer health in real time. Cross-Functional Partnership Collaborate with Account Managers, Implementation, and Product/Data Science teams to align strategy, feedback, and execution. Oversee onboarding milestones and deliverables to ensure timely, high-quality results. Build strong relationships with operational stakeholders (procurement managers, platform users). Apply & Shape Pactum Best Practices Leverage standardized templates and workflows to ensure consistency and excellence across engagements. Contribute to defining essential tools, data, and processes that enable success across the Account Management organization. What you bring... 5+ years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles in B2B SaaS environment Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyse customer data and usage trends to identify areas of improvement. Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally. As a bonus, it would be great if you have... Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach. Proven experience with ProcureTech Understanding of product management and its impact on customer experience. Strong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously. Familiarity with CRM tools, customer success platforms, and analytics software. This is the place for you if... You believe the best work happens when passion meets purpose and you're driven to push boundaries. Pactum is an environment where you can truly shape an industry by building agents used by top global companies. You want to help define the creative and narrative identity of a category-shaping AI platform trusted by industry leaders. You thrive in a mission-driven, curious, and collaborative environment, actively shaping the future of enterprise negotiation. You are passionate about being part of an elite team that builds real-world agents used by some of the world’s largest companies. You have relentless hunger and ambition to push boundaries, never settling for the status quo, and always striving to reach the next level. You are motivated by the challenge to innovate continuously and see your work make a tangible, industry-changing impact. You believe in giving AI purpose and are driven to move the industry forward. Our commitment to you 🌴 Unlimited vacation time. You decide how much and when. 🩺 Paid sick leave. Take the time you need, worry-free. 💼 Company equity. Share in our success. 💰 Competitive salaries. We benchmark industry figures so you don’t have to. 🎓 Learning & development. We support your growth through seminars, workshops, and resources. ⏰ Flexible schedule. Work whenever and wherever suits you. 🌍 Annual off-site retreats. Get inspired in real life. 🤝 Team bonding. Enjoy happy hours, activities, and cross-functional chats with fellow Pactonians. ❤️ Medical, dental, and vision coverage. Including US programs and EU/UK government plans. 🖥️ Office setup stipend. For remote employees to do their best work. 🌟 Co-working allowance. Find inspiration with a change of scenery, as needed. 🌴 Generous national holidays. Including U.S. programs and EU/UK local holidays. 👶 Paid parental leave. Supported by US and EU/UK programs.