PACIFIC HEALTH GROUP

Compensation

Full Description

Job DetailsJob Location: Hybrid, CA 95206-1234Position Type: Full TimeSalary Range: $32.00 - $33.00 HourlyJob Shift: DayJob Category: Admin - ClericalCommunity Supports Program Lead Location: Hybrid (Remote + In-Person) Employment Type: Full-Time FLSA Status: Non-Exempt Position Overview At Pacific Health Group (PHG), we are at the forefront of revolutionizing health and wellness by improving outcomes through compassionate, community-based care. Our mission is to empower members, support families, and strengthen the communities we serve. The Community Supports Program Lead plays a key leadership role in guiding Community Supports staff and ensuring program operations align with PHG’s mission and values. This role supports staff development, operational oversight, and program performance while promoting a positive, compliant, and collaborative work environment. Key Responsibilities Leadership & Team Support • Lead by example in communication, professionalism, collaboration, and work ethic • Model PHG values and promote a respectful, inclusive team culture • Provide daily support, coaching, and guidance to Community Supports team members Staff Development & Performance • Conduct regular check-ins and provide feedback to support employee development • Identify skill gaps and collaborate with the Program Manager on training initiatives • Monitor performance and address concerns proactively • Document coaching conversations and escalate concerns to the Program Manager when necessary Operational Oversight • Oversee team schedules, workflow, and documentation requirements • Ensure timely completion of tasks, reports, and training requirements • Track PTO usage and maintain appropriate staffing coverage • Support program efficiency and workflow improvements Policy Compliance • Maintain understanding of company policies, labor laws, and program requirements • Ensure team members follow PHG policies and operational procedures • Partner with Human Resources and the Program Manager on compliance matters Change Management & Communication • Support implementation of new programs, processes, or technology initiatives • Communicate updates clearly and effectively to team members • Serve as a liaison between leadership and staff during transitions Onboarding & Employee Support • Assist with onboarding and orientation of new team members • Help foster a supportive and engaging environment for new hires Employee Relations • Serve as a first point of contact for employee concerns • Address conflicts professionally and promote respectful communication • Escalate sensitive or complex issues to HR or the Program Manager as appropriate Qualifications Required • 3–5 years of experience in case management, social services, healthcare, or a related field • Familiarity with Medi-Cal, CalAIM, and Community Supports programs • Strong understanding of healthcare systems and community resources • Excellent communication and interpersonal skills • Strong organizational skills and attention to detail • Proficiency with case management platforms and related technology Preferred • Experience leading or supervising teams • Strong empathy and cultural competence • Experience with needs assessment and care planning • Service coordination and client advocacy experience • Motivational interviewing skills • Strong problem-solving and decision-making abilities • Ability to collaborate effectively across multidisciplinary teams Work Environment Pacific Health Group provides a mission-driven, inclusive, and collaborative workplace focused on improving health outcomes and addressing social determinants of health. This role operates in a hybrid environment that includes remote work and occasional in-person meetings or community engagement activities. Key Relationships Internal • Program Manager – program oversight, performance management, and operational coordination • Human Resources – policy compliance and employee support • Care Management Teams – collaboration on member services and program outcomes External • Community Partners and Service Providers – coordination of services for members • Vendors and Community Organizations – collaboration on community initiatives • Members and Families – support through compassionate engagement and advocacyQualifications