Pacer Group

Compensation

Full Description

Position Title - Customer Service Representative II Duration - 6 months Schedule - 8 am- 5 pm M-F (Hybrid position) Location - Sanford, FL 32771 Overview: • The Customer Support Specialist position provides a variety of order processing and sales-related support to both internal and external customers. • Expectation is to provide legendary customer service, which includes prompt and thorough responses to customer inquiries while maintaining a positive, empathetic, and professional attitude toward customers. • This position works as part of a Florida regional team. • This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence. • If you have strong communication skills, enjoy working in a fast-paced environment, and are motivated to support mission-critical operations, we encourage you to apply—even if you don’t meet every requirement. Responsibilities: Order Management: • Process product and service orders via direct customer contact or sales input • Monitor and maintain order backlog; communicate proactively about order status and changes • Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines • Maintain customer files with contracts, quotes, and relevant documentation Customer Billing Resolution: • Investigate and resolve billing disputes in coordination with A/R collections team Sales Support: • Provide product availability, pricing, and formal quotations • Support sales teams and customers with both pre- and post-order needs Team Collaboration: • Provide backup coverage within the team and across departments as needed • Participate in new initiatives and contribute to process improvements Role Focus: • Not a call center role • Heavy involvement in project order entry, issue resolution, and internal order handling • Orders often span long lead times and may require engagement until start-up—sometimes up to two years later Requirements: • 0–2+ years of experience in customer service, order management, or sales support • Strong customer service background with proactive communication skills • Technical aptitude and problem-solving mindset • Strong verbal and written communication skills • Ability to work cross-functionally in a matrixed organization • Proficiency in Microsoft Office applications Preferred: • Experience with CRM systems (Salesforce.com preferred) • Familiarity with ERP systems (AS/400 and Select Configure Price Quote [SCPQ] tools) • Mechanical aptitude Key Competencies: • Customer-centric mindset with a strong focus on service quality • Willingness to ask questions and take initiative • Continuous improvement orientation • Ability to collaborate across boundaries and functions