Pace Analytical Services

Compensation

Full Description

Shift: Monday through Friday, 8:00 AM - 5:00 PM Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives. Client Project Manager 3 SUMMARY: Responsible for project setup, oversight of sample receipts, monitoring project status, and ensuring that samples are collected, analyzed, documented, and reported in conformance with client requirements, as well as project closure. This position can expect to carry up to $3M in revenue depending on experience, client assignments and other business needs while providing excellent technical and customer-centric service. • Compensation: $60,000 per year ESSENTIAL FUNCTIONS: • Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately. • Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction. • Addresses complex client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage. • Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations. • Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties. • Identifies and resolves complex project issues promptly. • Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement. • Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues. • Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment. • Works closely with cross-functional teams to ensure project outcomes align with client objectives. • Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. • Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience: • Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND five (5) years of customer service experience; OR an equivalent combination of education, training, and experience. Required Knowledge and Skills Required Knowledge: • Complex principles, practices, and techniques of customer service. • Applicable industry laws, codes, and regulations. • Computer applications and systems related to the work. • Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained. • Complex principles and techniques of providing effective oral presentations. • Complex principles and practices of program planning, development, and evaluation. • Correct business English, including spelling, grammar, and punctuation. Required Skills: • Performing and providing professional-level customer service in a variety of markets. • Training others in policies and procedures related to the work. • Interpreting, applying, and explaining applicable laws, codes, and regulations. • Preparing functionals reports, correspondence, and other written materials. • Using initiative and independent judgment within established organizational and department guidelines. • Using tact, discretion, and prudence in working with those contacted in the course of the work. • Performing effective oral presentations to large and small groups across functional peers and the department. • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. WORKING ENVIRONMENT: Work is performed in an office setting. Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work. Benefits When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft. Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. --s-p-m1-- By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer’s data processor SonicJobs. See Pace Analytical Privacy Policy at https://www.pacelabs.com/privacy-policy/ and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions Skills: Accounting, Analysis Skills, Billing, Biology, Business Administration, Chemistry, Communication Skills, Continuous Improvement, Cross-Functional, Cross-Selling, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer Training, Customer/Client Research, English Language, Laboratory Information Management System (LIMS), Partner Sales, Pricing, Problem Solving Skills, Process Improvement, Program Planning, Progress Reports, Project Evaluation, Project Planning, Project Tracking, Project/Program Management, Quality Metrics, Regulations, Reporting Skills, Resolve Customer Issues, Safety/Work Safety, Sales, Sales Communications, Sales Management, Sales Operations, Status Reports, Strategic Planning, Time Management, Training/Teaching, Up-Selling About the Company: Pace Analytical Services Three divisions. Two countries. 1800 employees. Twenty-eight environmental labs. Two Life Sciences labs. Twenty-four service centers. Hundreds of certifications. 38 years of industry experience. Financial stability. Dynamic thought leadership and strategic management planning with one shared vision: work together to protect our environment and improve our health. Pace began on a much smaller scale in 1978, serving Minneapolis and the surrounding areas with founder and CEO Steve Vanderboom at the helm. A commitment to safety and high ethical standards, respect for both clients and employees, and a drive for excellence inspired us as we expanded - and these values are at the core of everything we do today. Still under Vanderboom's directorship, we are proud to be industry leaders, offering an unparalleled range of services delivered by the most experienced scientific professionals. No matter the scope of work or special requirements, we have the people, knowledge and technology to tackle them. Partnering with us, clients are guaranteed to experience the Pace Analytical difference. Pace Analytical Services, LLC. provides analytical services including environmental testing and sampling. Laboratories utilize EPA, ASTM Standard Methods, NIOSH and other accepted test procedures and methods in accordance with both federal and state regulations. Pace also provides specialty analytical support for air toxics, aquatic toxicity, bioassay, biota, dioxin/furans, low-level mercury, radiochemistry, vapor intrusion, environmental forensics, industrial hygiene, etc. Pace Analytical Life Sciences provides analytical testing services to the pharmaceutical/medical device industries. Services include chemical and microbiology, method development/validation, physical testing, raw material testing, stability testing and storage, and product release testing. Pace operates two FDA-registered, DEA-registered (Class I - V), cGMP-compliant facilities: one located in Oakdale, MN and the other located in San German, PR. The Oakdale, MN facility is ISO/IEC 17025:2005 accredited. Pace Analytical Lab Ops Division provides professional scientific staffing - to accommodate full outsourcing or augmentation of staff at a client's on-site location - to various industries as well as research and development organizations. The ISO 9001:2008 certified Lab Ops Division also provides instrumentation sales, repair and qualification services, product and materials testing support and regulatory compliance services. Company Size: 2,500 to 4,999 employees Industry: Other/Not Classified Founded: 1978 Website: https://www.pacelabs.com/