Ovation Workplace Services Inc

Compensation

Full Description

Act as liaison between IT and employees and perform administrative and coordination tasks related to Desk-side Services, such as - • Follow the process defined in the ITSM tool service catalogue to initiate process to procure standard hardware, software, and peripherals • Coordinate the installation of replacement and/or new computers, software, and peripherals with PC Vendor, Network Services, etc. • Coordinate client technology requirements (e.g., IT Service requests, review PC requirements with manager, etc.) • Coordinate and track technology assets via IT Asset Inventory Program. Provide daily updates in IT Asset Management system • Coordinate the replacement of computers and peripherals to coincide with warranty expiration dates • Investigate computers not utilized in the last thirty-five (35) days and remove them from service or "power on" to receive updates • Coordinate testing departmental software with the Integration Lab • Create awareness of IT standards and policies • Collaborate with Facilities and PC Vendor with departmental moves • Analyse and approve requests for desktop admin rights • Analyse and remove unapproved instances of desktop admin rights • Participate in enterprise-wide technology efforts Key skills needed – • Process-orientation • Attention to detail • Proficiency in using tools like Excel, ServiceNow, etc. to perform tracking, analysis