OuterSignal

Compensation

Full Description

Job Description: • Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation, ensuring seamless integration and training • Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal • Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases • Train and enable brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using OuterSignal data • Monitor brand health and adoption - Proactively track usage patterns and intervene when brands are underutilizing or struggling • Resolve customer issues - Serve as first point of contact for questions, troubleshooting, and support escalations • Drive value realization - Ensure brands see measurable ROI by helping them connect OuterSignal insights to real business outcomes • Feed product insights internally - Act as voice of the customer, surfacing feature requests and friction points to the team Requirements: • 3-6 years in agency account management, customer success, or implementation roles • Experience in eCommerce, DTC brands, or marketing technology strongly preferred • Familiarity with tools like Meta Ads Manager, Klaviyo, Gorgias, SMS platforms, or similar martech • Has worked in fast-paced, high-growth environments - startup or agency • Proven track record of managing multiple client accounts simultaneously • Consultative mindset, strong communicator and data-curious Benefits: • Impact: Join at the ground floor where your work directly influences company trajectory • Growth: Rapid company growth creates exceptional learning and advancement opportunities • Flexibility: Remote-first culture with autonomy over your work • Team: Work alongside the founding team • Mission: Revolutionizing the way brands understand and market to their customers