Orlebar Brown

Compensation

Full Description

JOB TITLE: Head of Retail, US Region DEPARTMENT: Commercial REPORTING TO: Chief Commercial Officer LOCATION Florida, remote-based (home office or shared location as needed) SALARY Competitive START: Immediate (through September 2026 at minimum) COMPANY PROFILE Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in. Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers. Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning. The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better. Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community. THE POSITION As Head of Retail for the US territory, you will lead and inspire your teams to deliver the brand’s purpose – helping customers Holiday Better – while embedding our values-driven culture across all retail touchpoints. Your role is pivotal in creating a customer-centric experiences that goes beyond the physical store and reflects the spirit of our brand. Core Focus Areas: • Train, coach, and inspire your team to represent the brand with confidence and expertise, ensuring every interaction reflects our values and onboarding principles. • Create a customer-first culture that transcends traditional retail boundaries, delivering exceptional experiences both in-store and through digital channels. • Build meaningful relationships by understanding customer lifestyles and priorities, leveraging tools such as clienteling software, KPI dashboards, and insights to drive engagement. • Develop team capability through hands-on coaching in all forms of customer interaction - face-to-face, written, and digital - ensuring consistency and excellence across every touchpoint. GENERAL RESPONSIBILITIES • Transplanting the culture of the brand into the daily working lives of the store teams, the role is the primary representative of the brand to the store teams and customers in their remit. • Recruitment, training and ongoing coaching and evaluation of all directly recruited teams. Making sure each team member has the requisite skills and knowledge at the point of hiring or can be quickly developed to do so. You will also need to demonstrate these skills. For example: • The ability to form long term, personal connections with customers through relationship building, service, and clienteling skills. • Personal experience of, or enthusiasm for, travel and life experiences. Having a wanderlust and a desire to do and learn more. Also, to take an interest in the environmental and social aspects of the world. • A knowledge of our customer lifestyles and, priorities. • Can present themselves well, orally, and can dress themselves in a considered, detailed manner. • The ability to use multiple customer service tools and understand their performance. • Establish a total service approach to retail. We believe that each store is a critical point of contact for customers and potential customers, but your role is to ensure that it behaves as part of a global network across all formats (Web /other stores and retail formats/ other retailers). Ensure recognition and rewards are aligned to ensure store teams act accordingly. • Ensure that the presentation and operation of store formats are maintained and efficient, creating excitement through visual presentation of collections. Executing against company initiatives and providing feedback on how to improve or adjust for particular locations. • Analysis and forecasting skills, you should be capable of understanding the performance of your direct reports and formulating plans to improve to, or above the levels expected. You will be expected to provide forecasts and feedback to assist with financial planning at any time in company and self-generated formats. • Provide feedback and opportunity analysis in a considered but ongoing basis across key merchandising and all operational elements of running each format. • Ensure budgets and costs are managed in line with expectation. Protecting the financial assets of the company in terms of the physical stores and stock holding within. Take accountability for the overall P+L of your stores, alongside the halo effect on the total network. • Work alongside the Retail Operations Manager to ensure that all HR tasks for the local team are completed. This includes onboarding, training and development, conflict resolution, benefits, exiting and any compliance requirements as set by the central HR team. CANDIDATE PROFILE • Experience and competencies to carry out the responsibilities listed above. In particular the shared passion for the brand O .B aspires to be. • Have a natural openness, honesty and enthusiasm about how you approach your work. Understand how to motivate your colleagues in a positive and forward looking way. • Demonstrate brand thinking and be capable of dialogue to assist with how the brand is brought to life in retail formats. • Ability to work as a team member and have productive interactions within your team and head office support functions to develop your business, but also keen to take personal accountability for performance. You have well developed feedback skills. • You will be able to present succinctly to all levels of the organisation including at Board level as needed. • Demonstrable analytic and financial skills required by the role. • Ability to work across borders and cultures, having language skills would be an advantage. POSITION LOGISTICS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. • Minimum 3 years of related experience. • Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 15 lbs-25 lbs. • Ability to stand for extended periods of time. WHAT WE OFFER • Being part of a diverse working environment of people who we learn from every day • The chance to train and develop your skills in a fast-working environment Competitive benefits package: • Physical Wellbeing: Private medical insurance and ability to add family members, dental cover, and vision cover; paid vacation and sick time. • Financial Wellbeing: 401K (after 1-year employment), life insurance (for full-time employment), company commission plan and discounts across multiple retailers. • Lifestyle: Orlebar Brown product discounts and employee-only sales. • Social: Regular social events with your team. • Employee recognition: Service award incentives, 1 week Holiday Better time off across the year to practice what we preach (paid leave for contracted weekly hours and separate from the 15 days paid time off). It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done. At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown. Direct applications only. Recruitment agencies – thanks for reading – but we’ve got this one covered!